Payments & Pricing
PRICING & CURRENCY CONVERSION
All prices listed on the website are in US dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations. In order to determine an estimated exchange rate for your currency, we recommend using an online currency converter
We accept all major credit cards (Visa, MasterCard, American Express)
ALL REDUCED PRICE/SALES ITEMS ARE FINAL SALE.
This includes all items bought with a discount code, during a promotional event, or marked down items.
For all orders over $300USD, we require that the customer provides a valid photo ID to be sent to firstname.lastname@example.org. If the customer does not provide a valid photo ID within 24 hours of the purchase, Ellux reserves the right to cancel the order at our own discretion.
No card information is ever saved at Ellux and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though Shopify Payments (Stripe) and is a secure form of payment. Used by millions of people daily, Shopify is heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Ellux does NOT keep credit card information on record.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.