Return & Exchange Policy

1.DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?


Yes, we are pleased to offer a return policy on unused products. If you're unhappy for any reason please give us at 1-(800) 813-8193 or email us at support@ellux.com.

2. FOR WHAT REASONS CAN I RETURN MY ORDER FOR A REFUND?

We are more than happy to accommodate returns on products unused within 90 days of delivery. We believe every company should have hassle free returns. 

3. HOW DO I MAKE A RETURN?


You must contact us first at (support@ellux.com) or call us at

1 (800) 701-3152

All Ellux products must be shipped back unopened in the original packaging and the packaging must not be defective in any way or a return will not be issued.  

4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?


You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Ellux will not be responsible for lost returns.

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

* original shipping charges are non refundable 

5. WHEN WILL I RECEIVE MY REFUND?


A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition. 

 

Disclaimers:
SHIPPING TIME DISCLAIMER: Occasionally, shipping times may be delayed due to factors that are out of our control. Refunds will not be issued until the order has not been received ninety (90) days after the order was placed. Once the 90th day has been reached, we will initiate the refund process, or re-send the order. This choice will be that of the customer.

CUSTOMER INFORMATION DISCLAIMER: Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Zip Code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.

FINAL SALE DISCLAIMER: All reduced price and sales items are final sale. This includes all items bought with a discount code, during a promotional event, free products, or marked down items. 

FREE PRODUCT DISCLAIMER: Free products are not eligible for returns, refunds, or exchanges. 

You may contact us by e-mail at support@ellux.com or call us at

1 (800) 701-3152 and we will reply to you within 24 hours. Customer Service Hours: 9 am - 5 pm EST.